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When Is It a Good Time to Fire a Client?  5 Signs. 

October 31, 2023
By Digital Web Chef Staff

Getting a new customer is exciting when you have your own business. It means that all the work you did to find and convince people to work with you has paid off, and you get to start a new friendship with someone who wants to work with you.

Some people who buy things from businesses can be friendly and easy to work with. But sometimes, some people are not so lovely, and they can make it hard to do business with them. These people might not pay for what they bought, say thank you, or be a good match for the business.

When people run a business, they work with customers who are not very friendly or cause many problems. If you have a customer like that, it can be hard to work with them, making you feel unhappy. But you can stop working with them, which might help your business. Then, you can have more time to work with other customers who are friendlier and pay you more. To make sure you don't start working with the wrong customer, you should look out for signs like the ones below:
  • They have unrealistic expectations
  • They're rude or disrespectful
  • They don't pay their bills
  • They always want more for less
  • They are never happy with your work

If you have a customer that you're not feeling good about being around, it might be time to end the business relationship. There are five things you can look for to know if it's time to say goodbye. Here are some tips to help you make the decision.

1. They always want more for less

Most clients understand that they must open their wallets and pay for the additional services they request if they want more. Whether they ask you to manage their company's social media pages or create an entirely new page, you can charge extra for these services.

However, you may come across some clients who constantly want more but don't want to pay more or expect you to do it for them at no charge. You tend to find that these types of clients are quick to get angry when you explain the additional fees involved or act surprised when you explain what your pricing includes. Feeling like you need to give away your services or time for free to avoid hearing a client hem and haw about price can be exhausting and detrimental to your business. Sometimes, letting the client go will cost you less than constantly trying to please them.

2. They're Never Satisfied with the Service or Work being completed

As a business owner, you take pride in meeting and exceeding your clients' expectations. If you're providing the contracted work for a client and they never seem happy, it might be time to no longer work with them.

Every customer is valuable, but not every customer is worth stressing over. You have other clients and tasks that would love your attention and professionalism applied to them. Give it to them and receive the love you deserve for your efforts.

3. They Pay Their Bills Late all the time.

When starting a new business relationship, it is essential to be transparent about all costs and expectations regarding payment deadlines. You have the right to receive payment for the work you do. If a client fails to pay their bill on time or requires constant reminders for payment, it may be necessary to consider ending the business relationship.  

4. The Customer Isn't always right.

In business, the customer is always right. That means we should do everything we can to make them happy. But sometimes, customers are mean or say bad things about us. In those cases, it's OK to stop working with them. We should always be respectful to each other, no matter what.

You're a business owner whose primary focus is to be successful. It can be best for your business to fire them if they refuse to communicate professionally or respectfully treat you and your team. 

5. Expectations are Unrealistic

Sometimes, it's better to stop working with clients who ask for too much or don't understand how things work. These clients might be demanding to work with because they ask for things at the last minute, want you to reply immediately, or don't talk clearly.

They might not know what they should expect from you, or they might not want to listen when you explain why things need to be done a certain way. So, it's OK to stop working with them if they don't understand how you run your business.

New Business opportunities will Come when the problem Clients are Gone.

You may try to hang on to a client who troubles you. Not every business relationship you create succeeds. Always be aware, look for warning signs, and take action immediately.

Working with challenging clients is a part of doing business. You must ask yourself if continuing to work with the client will benefit the business in the long term. Once that is clear in your mind, then make the move. Doing so will make room for better 
opportunities and new relationships.

Digital Web Chef was founded with the mission to assist small business owners in developing websites that draw in new customers, decrease marketing-related stress, and provide more quality time with their loved ones. Don't hesitate to contact us if you're interested in our services. We would be delighted to work with you.